Researching trust in Wikipedia

Lucassen, T. & Schraagen, J. M. (2011). Researching trust in Wikipedia. In Chi Sparks, Arnhem, The Netherlands.

As the use of collaborative online encyclopedias such as Wikipedia grows, so does the need for research on how users evaluate its credibility. In this paper we compare three experimental approaches to study trust in Wikipedia, namely think aloud, eye-tracking, and online questionnaires. The advantages and disadvantages of each method are discussed. We conclude that it is best to use multiple methods when researching information trust, as each single one of the discussed methods alone does not give all possible information.

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